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Wayne Laws
United States · 2026-08-06
SaneBox: A Smarter Way to Manage a High-Volume Inbox
I regularly receive more than 250 emails per day, and managing that volume had become increasingly difficult. Since discovering SaneBox and deciding to try it, I have been very pleased with the results. SaneBox automatically organizes my emails into folders that are simple to create and manage, which saves valuable time and makes it much easier to identify important messages. For example, news-related emails are directed to my News folder, finance-related emails to my Finance folder, entertainment emails to my Entertainment folder, and so forth. One of the most useful features is the BlackHole folder, which allows me to move unwanted emails out of my inbox; once a sender has been placed there, future messages from that sender are automatically routed to the same location. This has been particularly helpful for managing emails that bypass my spam filter. Overall, my email is now more organized than it has ever been. SaneBox is also highly trainable: once folders are created in my mail application, I can move messages to the appropriate folder, and SaneBox learns to route future emails from those senders accordingly. I give SaneBox 5 stars for ease to set-up, its performance, and its low cost for the benefit it provides.
Read the original on Trustpilot ↗Time savedFiltering accuracyPrice
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Scott Wielenberg
United States · 2026-06-18
SaneBox Saves Me Hundreds of Hours
I would have a hard time keeping up with my inbox without SaneBox. My 2025 stats really show the impact: 68,380 emails received, 68,633 emails archived, 407 emails on my busiest day, and an estimated 416 hours saved.
SaneBox works excellent, provided you follow the process and use it consistently. It helps keep email manageable by sorting out the messages that do not need immediate attention, so I can focus on the emails that actually matter.
The time and effort it saves me makes a real difference. SaneBox has become one of those tools I rely on every day, and I highly recommend it.
Read the original on Trustpilot ↗Time saved
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Juscelino Acevedo
United States · 2026-07-30
The Best Tool I've Used for Email Organization
As the Director of IT at an independent school, I receive a high volume of email every day. SaneBox has significantly improved my productivity by keeping my inbox focused on the messages that require my immediate attention while automatically organizing less critical emails into separate folders. What I appreciate most is that the system learns from my preferences and continues to improve over time. It has helped reduce inbox clutter and made email management far more efficient.
Read the original on Trustpilot ↗Time savedFiltering accuracy
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Dan Bowlofspinach
United States · 2026-08-10
I was so tired of wading through 100's of emails…
I was so tired of wading through 100's of emails if I waited a few days to check my Icloud account. I ended up missing a very important email. So I looked around and found SaneBox. I did the trial and immediately it made a big difference. After the trial I purchased it and did a little more training of the emails with the digest. Fairly simple. Now, when I go to my inbox, there are real emails in it, not very many, but all the important ones. The advertising emails for my banks, CC's and other financial institutions go to the "Black Hole", meaning they aren't deleted for a month. I can quickly look into it and see if there's anything important. The other special folders have important emails in them. Now it only takes a few minutes to do my email, before Sanebox, it was like 30 minutes. Highly recommend.
Read the original on Trustpilot ↗Time savedFiltering accuracySaneBlackHole
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Faheem Noor Ali
United States · 2026-07-22
Get over inbox anxiety
I'm the type of person that gets overwhelmed with too many emails coming into my inbox. SaneBox really helped me move some of the not-important emails to other folders that I only needed to check infrequently. I've let the subscription lapse for just two hours, and I've already gotten 20 emails that I didn't really want in my inbox, just to demonstrate the value.
The beginning is a little bit tedious because you need to train the AI as to what is important and what isn't, and frequently look into these other folders and make sure you didn't miss anything important. After a while, once you move it back into your inbox, SaneBox is pretty good at getting it right.
Read the original on Trustpilot ↗Time savedFiltering accuracyPrice
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Larry
United States · 2026-09-09
Sanebox has been a lifesaver for me in…
Sanebox has been a lifesaver for me in terms of managing my inbox! My inbox had gotten clogged with email that I didn't request or want, and spam filters could not sort it. I was at the point where I seriously considered changing my primary email address, which would have been really disruptive.
I tried Sanebox, and it somehow was able to detect and automatically sort incoming email into categories - putting stuff I would never read into a "black hole" folder that would automatically delete after a period of time, and others that were questionable went into a SaneLater folder that I would review once a day. As I processed the SaneLater folder, it learned what was priority and what was not, so it progressively got better at understanding my inbox.
But the net effect - as soon as I started using it, my inbox was clean and usable. I was able to get to Inbox Zero each week and stay there. And nothing important got away. I'm a lifer with this tool!
Read the original on Trustpilot ↗Time savedFiltering accuracySaneBlackHole
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Rose Lindsay
Australia · 2026-07-30
SaneBox is a time saver!
SaneBox has genuinely changed the way I manage my email. I used to waste so much time digging through junk and low-priority emails just to find the ones that actually mattered. Now my inbox stays focused on what's important, and it's honestly saved me so much time every single day.
My favourite features are SaneTomorrow, SaneNextWeek, and the reminders. Being able to get an email out of my inbox now and have it pop back up exactly when I need to deal with it has been an absolute game changer. I don't have to leave emails sitting in my inbox as a reminder anymore or worry about forgetting them—they just come back at the right time
Read the original on Trustpilot ↗Time savedFollow-ups
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David Schlottman
United States · 2026-07-27
A genuine inbox saver…
SaneBox has made a real difference in how I manage email day to day. It's saved me a significant amount of time by keeping my inbox focused on what actually matters.
The feature I've gotten the most value from is snoozing/reminders — being able to get an email out of my inbox now and have it resurface exactly when I need to deal with it has changed how I work. It's a simple idea, but it's made me far more responsive to the things that actually need my attention, instead of losing them in the noise.
If you're someone juggling a busy inbox across multiple accounts or contexts, I'd recommend giving it a try. It's become part of my daily workflow at this point.
Read the original on Trustpilot ↗Time savedFollow-ups
★★★★★A practical way to keep a busy inbox under control
I use SaneBox to manage my email and it has made my inbox much easier to keep under control. It does a good job of filtering lower-priority messages out of the main inbox without forcing me to change how I work, and that saves time every day.
The biggest benefit for me is that it reduces inbox noise while still letting me review what has been moved out of sight. For someone dealing with a high volume of business email, that balance is important. It feels practical, reliable, and quietly useful rather than another tool that needs constant attention.
I still check the filtered folders periodically, which I think is sensible with any automated email-management tool, but overall SaneBox has been a strong help in keeping email manageable.
Read the original on Trustpilot ↗Time saved
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Stacy Richardson
United States · 2026-07-09
SaneBox saved me from email overwhelm
I discovered SaneBox through a YouTuber I follow, right when I was drowning in multiple inboxes and missing important emails in the chaos. It's been exactly the solution I needed.
Since using SaneBox, I haven't missed a single important email. Spam, newsletters, and sales blasts get filtered out automatically, so my inbox only shows what actually matters. My favorite feature is bulk deleting old emails by date; it's so satisfying. I also love the daily overview report, which gives me a quick snapshot of what needs my attention.
If you're juggling multiple inboxes (or just one unruly one), I highly recommend SaneBox.
Read the original on Trustpilot ↗Filtering accuracy
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Mike Fleischer
Germany · 2026-07-01
Sanebox does a very good job in…
Sanebox does a very good job in managing emails in different ways. It will sort incoming emails to folders and will also learn when you move emails directly with your client. This is the feature I use most and saves time in getting my handws on emails I want to work on.
I am a private user with a very small private business, but need to answer customer requests quite fast for this purpose.
See also the other functions Sanebox offers and convince yourself to elegantly work on emails.
Read the original on Trustpilot ↗Time savedFiltering accuracy
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Joseph S. Kahn
United States · 2026-06-19
The most amazing inbox manager! Saves so much time!
I love how Sanebox can be configured so easily to go through my inbox and make sure everything ends up sorted into the right folders for later use. It saves me so much time. I can honestly say it saves me 10+ hours per week and means I don’t need an assistant. I genuinely don’t know what I would do without it.
Read the original on Trustpilot ↗Time saved
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Prashant K
United States · 2026-07-15
I have been using SaneBox to manage multiple personal and business emails
I have been using SaneBox to manage my email for about three years now and I have been very happy with it. It has saved me countless hours in not reviewing low priority emails. I like the way it automatically keeps priority emails in my inbox so I don't waste time wading through the emails I need to respond to.
Read the original on Trustpilot ↗Time saved
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Chris Backeberg
United States · 2026-06-18
Sanebox is simple and easy to set up
Sanebox is simple and easy to set up. I estimate that as I continue to train Sanebox to read and sort my emails, that I save about 2-3 hours a week not having to plow through reams of ridiculous emails.
Read the original on Trustpilot ↗Time savedFiltering accuracySetup
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Joseph “JP” Dewey
United States · 2026-07-22
Decluttered Email and Automatic Sorting - SaneBox's AI Is Great!
SaneBox is excellent at organizing a highly cluttered inbox and automatically sorting incoming emails. Only the most pertinent emails are brought to the user's attention, which saves me an extraordinary amount of time. Their Daily Digests allow you to quickly see what emails were sorted and you can train the AI to ensure it's sorting emails correctly.
Read the original on Trustpilot ↗Time savedFiltering accuracy
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Tim Nauss
United States · 2026-08-30
Sane Box is a great time saver
Sane Box is a great time saver! It helps me organize my inbox so that only the things I absolutely need to see go in my main inbox. Other less important emails get sent to other boxes that I have “trained” and that I can get to when time isn’t pressing. It is a very flexible program and one that I recommend to others when the subject of email management comes up. Thank you SaneBox!
Read the original on Trustpilot ↗Time savedFiltering accuracy
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Michael Huy
United States · 2026-07-21
SaneBox saved my email
SaneBox - OMG! This is how email management should be.
My coach recommended that I hire an administrative assistant to handle all of my emails, but SaneBox is doing that for me instead. I’m managing my inbox so much better now with SaneBox.
HIGHLY RECOMMEND!
The "100 tips to handle your email" is valuable all by itself.
Read the original on Trustpilot ↗H
Harrison
United States · 2026-07-04
4-year review
I've been using SaneBox for 4+ years now. It's a great feature for Fastmail and other email providers; helps keep my email manageable and it's extremely easy to use and train. Worth the price.
Read the original on Trustpilot ↗Filtering accuracyPriceSetup
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Aidan
South Africa · 2026-07-01
Automatically hides unimportant emails
Sanebox automatically filters out unimportant emails, which redirects one's attention span to only important emails. I thus respond to important emails much more quickly.
Before I started using Sanebox, I used to waste time with deleting and sorting junk mail and notifications, but now Sanebox does that automatically for me!
Read the original on Trustpilot ↗Time saved
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Kate
United Kingdom · 2026-07-31
An end to inbox overwhelm
I provide fractional services and end up with a new inbox with every client. The level of overwhelm I experienced with this was huge before I found SaneBox. Now my inboxes are all well managed, I don't miss important e-mails in the collection of spam and advertising, and my unread count has dramatically reduced.
Read the original on Trustpilot ↗LE
Larry Engle
United States · 2026-07-14
Sane box has really helped me shuffle through the clutter
Sane box has really helped me shuffle through what is important and what can wait. It saves me 30 minutes a day and allows me to still look at things of interest to me, but on my schedule, when I have time, without them distracting me when working. Their customer service is great too. Love them.
Read the original on Trustpilot ↗Time savedSupport
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Sadequr
United Kingdom · 2026-09-17
Had Sanebox for years now
Had Sanebox for years now, honestly don't know how I'd manage without it , the filtering system was so good even before AI
And now basically indispensable since most of the email companies significantly limiting the amount of storage, unless you *upgrade* for a fee of course :(
Do yourself a favour and let sanebox do the work
Read the original on Trustpilot ↗T
Trish
United States · 2026-07-31
For those of us slower with AI....
While I paid for this service for my personal Gmail account, I learned my husband had taught GEMINI to do almost the same task. I am not as tech-savvy as hWhile I paid for this service for my personal Gmail account, I later learned that my husband had taught GEMINI to perform almost the same tasks. I'm not as tech-savvy as he is. I was really happy with how my email was being 'trained.' It took some trial and error, and I missed a few customer coupons for Kohl's and Michaels during the first couple of weeks, but I think it's set up well now. It took me about a month to get to this point. I must say, the staff has been phenomenal. Even now, when I email them with a question, they respond quickly and thoroughly, and they also follow up.e is. I was super happy with how my email was 'being trained.' It did take a bit of trial and error, and I missed some customer coupons for Kohl's and Michaels the first week or 2, but I think it's pretty well set up now. did take me about a month to get here. I will say the STAFF was PHENOMINAL - even now, I email and ask a queestion and they respond quickly and completely and tehn ALSO followup.
Read the original on Trustpilot ↗Filtering accuracySetup
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Omari Allen
United States · 2026-08-11
A real time-saver
SaneBox saves me a lot of time and is flexible enough to fit how I actually manage email. I use Messy Mode because I still like seeing emails as they come in, while letting SaneBox help organize everything in the background.
There’s a bit of initial setup, but once that’s done, it’s very easy to use. The lower-priced tiers are definitely worth it. I just wish there were an option between the Lunch and Dinner plans, since that would probably be the sweet spot for me.
My only real complaint is that the interface could use an update. It feels a little dated, but the service itself works well and makes my inbox much easier to manage.
Read the original on Trustpilot ↗Time savedPriceSetup
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Beth Jensen
United States · 2026-08-11
I appreciate how SaneBox sorts and filters
I appreciate how SaneBox sorts and organizes my email. I subscribed so I could clean out my email boxes and not have to spend extra money for additional storage space. SaneBox allows me to easily filter for emails older than any date I choose, which makes for easy deletion decisions on my part. SaneBox has provided excellent customer service, always available to answer my questions and take suggestions for improvements.
Read the original on Trustpilot ↗Support
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Jaimee Harris
United States · 2026-06-23
Game Changer
I've been using Sane Box for years and it's helped me tremendously! As a songwriter who spends most of my time on the road, it's kept me organized and focused in a tremendous way. It's transformed my productivity!
Read the original on Trustpilot ↗Time saved
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Sara Westerfeld
United States · 2018-02-20
It can be helpful but still need to sort through emails or it’ll add up
I like that sane box catches all of my general emails from listserve’s and from newsletters. Once the emails are collected I can scroll through them in a daily feed and read whatever ones I choose. However, it is difficult to clean up old emails, I like deleting rather than archiving them. I also hoped I could easily unsubscribe from senders, but it seems that I’ve had to unsubscribe many times and still seem to get emails from recipients I don’t want.
Read the original on Trustpilot ↗CH
C H
United States · 2024-08-22
Security concerns
I tried it shortly and didn't care for the system. However, my concern is that within a few days, my credit monitoring found my email and SSN on the "dark web," whatever that is. I wouldn't have left a review, but the timing is suspicious, and I have never had a data breach like this prior to the free trial. I cannot verify, so my review is not based on that alone. I like the idea of the program, but its complexity and security concerns pushed me away.
Response from SaneBox
Good Morning!
We appreciate the honest review. I wanted to ease some stress that finding out your SSN was found on the dark web. And I want to assure you that the notification that you received from your credit monitoring has nothing to do with using SaneBox.
Personal information being shown on the dark web is caused by company leaks. Normally the credit monitoring company will alert you of what companies have had data breaches. If you look at that list, you'll notice that SaneBox is not listed. That is because our #1 priority is to secure our customer's data. That is why SaneBox is not free because we do not sell your information and we spend a lot on security.
You may have received that notification because of a recent data breach that has gone public recently.
See below:
August 19, 2024 / 9:51 AM EDT / CBS News
"A new lawsuit is claiming hackers have gained access to the personal information of "billions of individuals," including their Social Security numbers, current and past addresses and the names of siblings and parents — personal data that could allow fraudsters to infiltrate financial accounts or take out loans in their names. The allegation arose in a lawsuit filed earlier this month by Christopher Hofmann, a California resident who claims his identity theft protection service alerted him that his personal information had been leaked to the dark web by the "nationalpublicdata.com" breach. "
You can read more about this breach here:
https://www.cbsnews.com/news/social-security-number-leak-npd-breach-what-to-know/
Privacy
★★★★★Great service - Too many hidden upsells
A good way to sort your emails without having to do the manual labeling setup in gmail. Lot's of upsells and sort of sneaky tactics to make you think the price is less than it actually is.
It is a solid service and should be able to live on that alone. I find it useful but am also a bit concerned with being tied to a service for these needs of making my inbox manageable. As a service and platform it works well. It becomes quite expensive with all of the upsells and it's done in a very salesy way that put's me off hence the lower score.
Response from SaneBox
Hi Dan.
Thanks for your feedback!
We strive to commit ourselves to transparency. Upon signing up, we inform and encourage customers to utilize discounts, credits, referrals, etc. before paying out of their own pocket.
Do you mind providing a bit more clarity on how we can be more transparent, to help future customers?
If you have any questions, please don't hesitate to reach out to our awesome support staff at support@sanebox.com. Our response rate is typically under 4 hours!
Team SaneBox
support@sanebox.com
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Willie Ware Aware Insurance Se
United States · 2026-03-02
Sanebox acts like a virus
Sanebox acts like a virus. Once you install it, which they make very easy, it becomes almost impossible to remove from your computer. They use every method possible to block you from removing the software. I would run in the other direction. Do Not fall for their inducements, this is my recommendation.
4/16/2026: Update, I had to go to AI to find out how to remove this from my computer. It had latched onto my email system and closing your account as they suggest, WILL NOT REMOVE THERE CONTROL OF YOUR EMAIL BOX. BE LEARY OF SIGNING UP!!!
Response from SaneBox
I’m really sorry to hear about your experience, that definitely sounds frustrating and not what we want for anyone using SaneBox.
Just to clarify, SaneBox isn’t actually installed software, so there’s nothing on your computer to remove. It works directly with your email account, which means disconnecting it is usually quick and straightforward.
We have a useful help article that shows you how to do it in detail:
https://www.sanebox.com/help/233-how-do-i-cancel-sanebox
If you found this to be unclear, definitely reach out to us at support@sanebox.com and we can fine tune it for you. :)
We appreciate your feedback and take concerns like this seriously.
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M Bhargaw
United States · 2025-10-23
Great until it wasn't and TERRIBLE tech support/cust svc
UPDATE (10/24/25): someone at Sanebox cancelled my account BEFORE I could even initiate it. I was planning to back up my "trainings" and stuff before I made the request to cancel my account. I remember that Help said there are many options at the time of cancellation. Someone at Sanebox just went ahead and CANCELLED my account. And now my Inbox is flooded with so many emails (which is why I *was* using Sanebox). Oh wow!
And there IS a reply from Sanebox. But no plan how to solve the issue or anything.
WOW! Haven't experienced THAT before!
Update #2 (10/24/25): To SaneBox: thank you for your offer. I politely have to say no. 2 main reasons:
1) I have used Sanebox for 11+ years. I am not going to try and recreate my 1000s of "trainings"/rules again. That would be crazy!
AND
2) The fact that a manager in your technical support CANCELLED my account without me even initiating it. That is NOT AT ALL professional IN ANY SHAPE OR FORM.
Thus, I will have to take other actions. I was going to back up my training rules and then cancel the service. And go on my way. Paid for the service for 11+ years, and never had any issues. Then, the outage happened, and things have been pretty bad. Worse, the support didn't provide any support. I guess that's bad. But then, to be vindictive and cancel my account before I even have a chance to do anything... that is PRETTY CRAZY.
Thus, I politely decline your offer. Instead of my wasted money, energy, and efforts, now this is simply a different matter.
Best wishes.
Original (10/19/25): I have been using SaneBox for *at least* 10 years or more. And I have LOVED it most of the time. I used to use it for 2 different email addresses which meant I paid a lot of money every year to SaneBox. It seemed WORTH it to me.
Until they had a huge outage in Sept of 2025. And since then, it has been a nightmare. Emails would stop being tagged to SaneLater *randomly*. Only solution was to "RE-TRAIN" that email. After weeks of seeing this every day (and different incoming email vendors), I contacted tech support. First time. And Oh My God. 14 to 15 emails back and forth with 1 tech support person. He/she wouldn't read what I wrote. Being a very technology proficient person, I put in lots of details (including what I had already tried and so on). He/she would recommend things which didn't make sense (and later on end up causing more issues - at least the first few times when I DID listen to him/her). He/she would get information mixed up.
It was as if he/she didn't have any training - neither about how emails work NOR how their product works. I wish I could publish the email chain with this person. Nothing against this person, but it is EXTREMELY frustrating to repeat yourself over & over again (especially with the kind of details I was adding - to make it EASIER for the TECH SUPPORT)!
I finally am done. There are MANY alternatives to SaneBox. Going to start looking into them this weekend.
What a shame! I have convinced at least 6 people to start using this product over the last many years :(
Response from SaneBox
I completely understand and I assure you that we are investigating this and the people that you were working with will be coached on how to handle situations like this in the future. We are in the business of saving people time and frustration. Not causing it! Thank you again for sharing your experience with us.
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Rich Nichols
United States · 2026-09-11
No real customer service
The company offers no telephone customer support, unless you buy the premium level!! I paid for a full year's service and it won't let me log in. No response when I tried to rectify this!
Response from SaneBox
Hi Rich!
I checked with our support team and we show that we responded to your request yesterday at 8:29 am and Today at 10:27 am. Can you check your email again and reply back to either email?
Support
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Jim Crabtree
United States · 2017-01-26
....not so good
The 'training' of the 300 messages that pour into my inbox could be possible. That's fine. However, there is no way to accurately delete spam or junk mail...even the ones with the same subject line....
SaneBox sorts the messages.... I can do that myself with rules...
I ran into difficulty trying to uninstall the program...I've been working on getting it off of my computer for three days now....It may live there forever... The Sanbox people don't seem to know how to remove it either....
It's been..... a terrible experience...with Sanebox not offering any assistance at all...they have sent instructions that don't work and virtually no tech support outside of those links....
I can't get the program out of my Outlook... Don't put this program on your computer unless you want to see it forever....
Response from SaneBox
Hi Jim,
We are sorry that SaneBox was not the right email filtering tool for you. To clear some matters up, SaneBox is not a spam filtering service as we never look at the body of your incoming emails. SaneBox might have been able to assist you with your junk mail through use of SaneBlackHole.
You can learn more about SaneBlackHole here:
https://support.sanebox.com/hc/en-us/articles/203095646--SaneBlackHole-What-do-I-do-with-my-SaneBlackHole-folder-
We do see that you're currently working with a member of our support team to get your Outlook issue resolved. Please note that SaneBox is not a program that you can uninstall as we are not an app, software, or plugin.
SaneBox operates solely off of your email server so when you decided to cancel your SaneBox account, the folders were removed from the server. It is then up to your email software, (in your case Outlook) to synchronize with your email server to reflect an accurate folder list.
Again we apologize that your experience with SaneBox was not a good experience.
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Red Locates
United States · 2023-07-20
Complete Scam and so are these reviews
Complete Scam and so are these reviews. They offer nothing but strong arm tactics and hijack you e-mails holding you hostage until you login to their service to view them. Don't do it, during my "Free Trial" they cost me over $800 by hiding my emails until I logged in to SaneBox, if you don't login, they keep them from you. this is a total scam and this company doe nothing you can't do yourself except hide your emails from you.
Response from SaneBox
We are so sorry that your experience was less than stellar. I would love to alleviate any concerns that you have in your review.
1. Complete Scam and so are these reviews.
That isn’t true. We have been helping millions over the years get their email under control. All of these reviews are from real users of SaneBox and can be verified.
We offer a 14 day trial to try out all of our features and if they are not to your satisfaction, we offer a simple cancelation process. During your free trial, you are presented with interactive onboarding slides that tell you how to use SaneBox. And then after signup, you receive an email explaining which features you have activated and how to use them.
2. They offer nothing but strong arm tactics and hijack you e-mails holding you hostage until you login to their service to view them.
At no point did we present that your emails would be on our site. In fact, we make it very clear that your emails never leave your email server. This was presented to you during the onboarding slides, in the welcome email we sent you, in our terms of service, as well as the support person who replied to your email.
Again, it is very unfortunate that you didn't get to truly experience how SaneBox could help you. If you'd like to give us another chance, we'd be happy to help you schedule a free concierge call where we can go over how to effectively manage your email and prevent the issue you initially ran into. Just write to us at support@sanebox.com and we'll help you have a way better experience!
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Barry Den
Australia · 2020-06-18
Not recommended
I am very busy and do not have the time to go into other apps or multiple folders to sort out my emails. I ended up with too many folders whose role I could not understand. I missed important emails and only discovered that they had been misfiled. I use gmail and prefer Google's sorting. There is no point getting things sorted twice. I felt that SaneBox just created extra clutter in my life, which and me feel compelled to write this review. I am glad that I have cancelled it.
Response from SaneBox
Hi Barry.
We are heartbroken to learn that you did not have a good experience with using SaneBox. It definitely sounds like you would have benefited more from having SaneBox set to a less strict filtering. When you first sign up, we analyze your email history by viewing the header information to determine who is important to you. Anyone deemed unimportant (such as a marketing email) will be filtered into your newly created SaneLater folder.
You can definitely use your email client to process your mail but we also have a handy tool called our Digest that you can schedule to arrive as often as you like. This tool allows you to quickly train, move, archive, or delete email and I think that would have greatly helped to make your experience better.
If you change your mind, we'd love to setup a call with you to show you how SaneBox can help your productivity levels each day.
We really hope that one day you will give us a chance to turn your negative experience into a positive one!
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Leigh
United Kingdom · 2024-07-23
The customer service was shocking
The customer service was shocking! There were so many issues with the service and it's 'learning' wouldn't learn. When customer service contacted me, I told them the issues I was having and they turned off all functionality - making it useless. When I asked why it was no longer working and questioned whether I was talking to a bot they cancelled the account. I got the impression it's a very small company run by people who only want good feedback.
Response from SaneBox
We’re very sorry to hear about your experience and truly appreciate you taking the time to share this feedback. What you described is not the level of service or support we strive to provide.
SaneBox is designed to continuously learn from your preferences, and our goal is always to help — never to make your account unusable or to cancel without clear communication. We take your comments seriously and would really like the opportunity to review what happened so we can make it right.
Please reach out to us directly at support@sanebox.com with the subject line “Follow-up from Trustpilot Review,” and we’ll ensure your case is handled by a senior member of our team.
Thank you again for sharing your experience — it helps us improve and ensure this doesn’t happen again.
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Angie Watters
United States · 2022-01-09
Used to be great - not anymore
Sandbox has been my salvation for years .... until lately. I have gotten more crap mail in my main inbox in the past month than I have in the past year. I don't know what's changed or why it's not picking up garbage, even after I train it as trash or black hole, but I'm about ready to cancel.
Response from SaneBox
We’re so sorry to hear that you’ve been having trouble lately after so many years of relying on SaneBox — we completely understand how frustrating that must feel. What you’re describing isn’t the experience we want for any of our users, and we’d love the chance to fix it.
Filtering accuracy can sometimes be affected by specific email patterns or provider updates, but our team can review your setup and help get things back on track quickly. Please reach out to us directly at support@sanebox.com with the subject line “Follow-up from Trustpilot Review,” and we’ll make sure a senior support specialist personally assists you.
Thank you for being a long-time user — we truly value your trust and want to make things right. 💙
Filtering accuracySaneBlackHoleCancellation
RT
Roger Taylor
New Zealand · 2019-11-15
I'm like Jim..
I'm like Jim..I sent Sane quiet a few emails asking for clarifications etc, .. still waiting for a reply to any of them..
Response from SaneBox
Hi Roger!
That 1 star rating makes us super sad! :(
We'd be happy to get this cleared up right away!
It looks like a member of our support team tried to reach you. The email address we have on file for you says that it is "undeliverable" so it looks like you never actually received our message. Can you send us an email to support@sanebox.com using a working email address?
We'd be happy to answer any questions that you have. :)
Our staff are standing by for your email.